Shipping policy

Shipping Availability

This policy describes shipping for orders placed through PureLeafNutrition.com. Shipping availability for a particular address is determined during checkout. Available services, charges, and order-specific estimates are shown before the order is submitted.

Do not rely on a delivery estimate until the checkout information for the destination has been reviewed.

Free U.S. Shipping on Qualifying Orders Over $35

Qualifying U.S. orders over $35 receive free shipping. Checkout confirms whether an order qualifies and displays any available shipping options or charges before the order is submitted.

Promotional shipping terms may change or may be subject to conditions shown during checkout. The checkout information for the individual order is the most specific source for eligibility and charges.

Order Processing

Most U.S. orders are processed and prepared for shipment within 24–48 hours. Weekends and holidays are not included in this processing estimate.

Processing time is the period required to prepare an order before it is transferred to the shipping carrier. It is separate from the carrier’s delivery time.

Estimated Delivery

After an order ships, carrier transit typically takes 3–7 business days. This is an estimate rather than a guaranteed delivery date.

The actual arrival date may vary according to the destination, carrier operations, weekends, holidays, weather, service interruptions, address issues, and other transportation conditions.

A shipping label may be created before the carrier performs its first physical scan. Tracking movement may therefore take time to appear.

Processing Delays or Unavailable Items

Shipping estimates are based on the information reasonably available when the order is placed. If we learn that an order cannot ship within the stated timeframe, we will provide an updated shipment estimate and any cancellation or refund options required by applicable law.

When an order cannot be fulfilled, we may cancel the affected order or item and issue the applicable refund to the original payment method.

Shipping Carriers

PUREXA orders may be shipped through USPS, UPS, or FedEx. The carrier used for an individual order may depend on the package, destination, and available shipping service.

Once a package has been transferred to the carrier, delivery scans and transit timing are managed by that carrier. Our customer-care team can help review available tracking information but cannot guarantee a carrier’s delivery date.

Tracking Your Order

When your order ships, you will receive a shipping-confirmation email containing the available tracking information.

Tracking activity may not appear immediately after the shipping label is created. Check again after the carrier has received and scanned the package.

You may also use the PUREXA order-tracking page.

Shipping Address, Changes, and Cancellations

Review the recipient name, street address, apartment or unit number, city, state, postal code, and email address carefully before submitting the order.

Send an address-correction or cancellation request to info@pureleafnutrition.com as soon as possible. Under the current cancellation policy, cancellation requests must be made within 30 minutes of ordering. Changes or cancellations cannot be guaranteed after the order enters processing or a shipping label is created.

Include the order number, the name used at checkout, and the requested correction. Do not send a duplicate order unless customer care confirms that the original order has been canceled.

Missing Packages or Tracking Marked “Delivered”

When tracking shows “delivered” but the package cannot be located, first confirm the shipping address, check around the delivery location, ask other household members or building staff, and review any carrier delivery details.

If the package is still missing, contact the carrier and then email customer care with the order number and tracking information. We will review the available order and tracking records and explain the next steps.

Packages Returned to Sender

A carrier may return a package because of an incomplete or incorrect address, refusal, an unsuccessful delivery attempt, or another carrier-reported issue.

Contact customer care if tracking shows that a package is being returned. Any refund, replacement, or reshipment request will be reviewed according to the order circumstances and the applicable Refund Policy.

Damaged, Defective, or Incorrect Orders

Inspect the order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with the order number and a description of the problem. Photos of the package, shipping label, or product may help us review the issue.

Eligible damaged, defective, or incorrect items are addressed under the Return, Refund and Cancellation Policy.

Questions About Your Shipment?

Contact our customer-care team when you need help locating tracking information or have a question about an order.

Include your order number and the name or email address used at checkout so we can review the order more efficiently.

Returns and Order Problems

Return eligibility, damaged-item procedures, refund timing, and cancellation terms are explained in the complete Refund Policy.

Read the Return, Refund and Cancellation Policy