Refund policy

Policy Scope

This policy applies to eligible purchases made directly through PureLeafNutrition.com. Purchases made through another retailer, marketplace, or seller are generally subject to that seller’s return and refund procedures.

30-Day Return Window

You have 30 days from the date the order is delivered to request a return. Requests submitted after the 30-day period may not be eligible unless otherwise required by applicable law.

Contact us before mailing a product back so we can review the request, confirm eligibility, and provide return instructions.

Standard Return Eligibility

To qualify for a standard preference-based return, the product must be:

• Unused
• Unopened
• In its original packaging
• Requested for return within 30 days of delivery
• Authorized before being mailed back
• Accompanied by the order number or other requested proof of purchase

Because PUREXA botanical teas are consumable food products, opened packages generally cannot be returned for preference-based reasons, including a change of mind or personal taste.

This restriction does not prevent us from reviewing a product that arrived damaged, defective, or incorrect.

Returns That Cannot Be Accepted

Unless the item arrived damaged, defective, or incorrect, we generally cannot accept:

• Opened or used consumable products
• Items returned after the 30-day request window
• Items sent without prior return authorization
• Items that do not match the approved return request
• Items purchased from another retailer, marketplace, or seller

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or different from what you ordered.

We will review the issue and, when approved, arrange an appropriate replacement or refund at no cost to you. This exception may apply even when the affected product has been opened.

To help us review the issue efficiently, include:

• Your order number
• The name used to place the order
• A brief description of the problem
• Clear photographs of the product, packaging, shipping label, and damage when applicable

Keep the product and its packaging until customer care confirms whether a return is required.

How to Start a Return

1. Email info@pureleafnutrition.com within 30 days of delivery.
2. Include your order number, the name used to place the order, and the reason for the request.
3. Include photographs when the item arrived damaged, defective, or incorrect.
4. Wait for written authorization and return instructions before mailing anything back.
5. Follow the approved packing, address, and shipping instructions.
6. Keep the return-shipping receipt and tracking number until the return has been completed.

Return Shipping Costs

Return-shipping arrangements depend on the reason for the return and will be explained in the written authorization before the item is mailed.

For an approved damaged, defective, or incorrect item, PUREXA will provide the applicable return, replacement, or refund instructions at no cost to the customer.

For a standard preference-based return, the authorization email will state whether the customer must purchase return shipping, whether a prepaid label is available, and whether any label cost or other permitted deduction applies. Do not mail the return until those terms have been provided.

Return Address

Unless customer care provides different written instructions, authorized returns are sent to:

PureLeaf Nutrition
204 W Boombah Blvd
Yorkville, IL 60560
United States

Do not use this address without prior authorization. Place the order number or other requested return information inside the package so the return can be matched to the approved request.

Return Inspection and Approval

When a physical return is required, return authorization does not by itself guarantee a refund. After the item is received, we review whether it matches the approved request and return conditions.

We will notify you whether the refund has been approved. If the return does not match the authorization or eligibility requirements, we will contact you with the available information and next steps.

Refunds

Approved refunds are issued to the original payment method. For most payment types, we initiate the refund within seven business days after accepting the return or approving the refund when no physical return is required.

Your bank, card provider, or payment service may require additional time to post the credit to your account after the refund has been initiated.

If more than 15 business days have passed since you were notified that the refund was approved, email info@pureleafnutrition.com.

The refund amount, including the treatment of original and return shipping charges, will follow the approved resolution, the disclosed return terms, and applicable law.

Voluntary Order Cancellations

Orders enter processing quickly. Voluntary cancellation requests must be emailed within 30 minutes of placing the order.

Send the request to info@pureleafnutrition.com and include:

• Your order number
• The name used to place the order
• A clear request to cancel the order

A request submitted within 30 minutes is not a guarantee of cancellation. If the order has already entered processing, been packed, or received a shipping label, cancellation may no longer be possible.

When cancellation is confirmed, the applicable refund is returned to the original payment method. If cancellation is no longer possible, an eligible unopened item may still be considered under the 30-day return terms after delivery.

Shipping Delays or Unfulfilled Orders

The 30-minute voluntary cancellation window does not limit any cancellation or refund right that applies when an order cannot be shipped within the promised timeframe.

When required, we will provide an updated shipment estimate and an opportunity to accept the delay or cancel the unshipped order for a refund. If an order cannot be fulfilled, the applicable refund will be issued to the original payment method.

Questions About a Return, Refund, or Cancellation?

Contact our customer-care team with your order number and a brief explanation of how we can help.

Related Customer-Care Information

For order processing, delivery estimates, carriers, address corrections, tracking, and missing-package information, read the Shipping Policy.