Contact Us
PUREXA Customer Care
How Can We Help?
Contact us with questions about a PUREXA botanical tea, an existing order, shipping, returns, ingredients, preparation, sourcing, or product availability.
Contact PUREXA
Use the contact form below or email us directly at info@pureleafnutrition.com.
We usually reply within 24–48 hours. We are a small team, and customer messages are reviewed directly by us.
What We Can Help With
Product Questions
Ask about ingredients, botanical formats, preparation directions, package sizes, sourcing, organic certification, or product availability.
Order Support
Contact us about an existing order, shipping confirmation, tracking, delivery questions, cancellations, or an address concern.
Returns and Order Problems
Let us know if an order arrived damaged, defective, incorrect, or if you need to request an eligible return.
Contacting Us About an Order
Include the following information so we can locate your order and respond efficiently:
- Your order number
- The name or email address used at checkout
- A brief explanation of your question or concern
- Clear photographs when reporting a damaged or defective item
Please do not include full payment-card details or other sensitive financial information in the contact form or email.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and photographs when applicable.
Our customer-care team will review the issue and explain the available replacement or refund options. For a customer-friendly summary, read our 30-day returns and order-support overview.
Request approval before mailing a return. Products sent back without contacting us first cannot be accepted.
Mailing and Approved-Return Address
PureLeaf Nutrition204 W Boombah Blvd
Yorkville, IL 60560
United States
This address is provided for business correspondence and approved returns. It is not presented as a retail storefront. Contact us before mailing a product return so we can confirm eligibility and provide instructions.
Helpful Information
- Review processing times, estimated delivery, carriers, and tracking in our U.S. shipping and tracking information.
- Review eligibility requirements, return instructions, refund timing, and cancellation terms in the complete Return, Refund and Cancellation Policy.
- Looking for a specific product? You can browse all PUREXA botanical teas.
- Learn how we describe our ingredients, origins, certification, testing, and product formats on the PUREXA sourcing and brand approach.
Send Us a Message
Complete the contact form below or email our customer-care team directly.
Response times are estimates and may vary depending on message volume and the information needed to review your request.